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  • Just the FAQs

    Participation Requirements and FAQs

Experience Outdoors Zipline experience is designed for participants in good health. Due to the nature of the activity and for safety reasons, we reserve the right to refuse participation to anyone.

To Participate You Must Be…

  • Able to reach five feet while standing flat on your feet

  • Able to comfortably hold your arms above your head

  • In good health

  • Able to comfortably walk at least a mile

  • Prepared for active participation

You Cannot Participate if You…

  • Are pregnant

  • Have any recent, re-occurring, or existing injuries

  • Have a serious muskuloskeletal disorder

  • Have epilepsy or a seizure disorder that does not permit you to drive in the state of New York

  • Have a serious heart condition

  • Have any known health condition that would require immediate medical attention in the event of an emergency

  • Are under the influence of alcohol, illegal drugs, or legal drugs that may impair your abilities

Frequently Asked Questions

  • Dress like you are going for a hike in the woods
  • Dress appropriately for the weather
  • Wear closed-toe shoes

Reservations are mandatory. Without a reservation, we cannot guarantee that we will be able to accommodate you, we will try to accommodate walk-in’s if we have space available.

We ask that a 50% deposit is put down for all tours — why? Well, we assign guides way ahead of time. This secures work for them. In the instances that you do not show up, we still need to pay these guides – makes sense right?

Also, with the deposit down, you now have an obligation to show up.  We allow you to change your date and time up to 48hrs in advance. After that, if you don’t show up, or cancel your trip for any reason – your deposit will be surrendered.

48 HOUR RULE: We allow you to make any changes to your reservation up until 48 hours in advance. After this window closes, your tour is locked into the reserved date and time. If you do not make it to your tour your deposit is surrendered. This is because we assign guides ahead of time and tours fill up quickly. We appreciate your understanding of this rule. This rule applies even when you create a booking with us within a 48-hour window of your tour.

Our zipline tour operates in all weather unless extreme winds or lightning occur. Guests may be notified at any time regarding a tour cancellation. If your tour is canceled, we will offer you the opportunity to re-book your tour according to your schedule and our availability. In the event that we can’t make it work, we will provide you with a full refund.

All participants must be at least 7-years-old and weigh below 275-pounds.

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