Frequently Asked Questions
What should I wear?
- Dress like you are going for a hike in the woods
- Dress appropriately for the weather
- Wear closed-toe shoes
Are reservations required?
Yes, they are.
What’s up with a deposit?
We ask that a 50% deposit is put down for all tours — why? Well, we assign guides way ahead of time. This secures work for them. In the instances that you do not show up, we still need to pay these guides – makes sense right?
Also, with the deposit down, you now have an obligation to show up. We allow you to change your date and time up to 48hrs in advance. After that, if you don’t show up, or cancel your trip for any reason – your deposit will be surrendered.
What is your cancellation policy?
48 HOUR RULE: We allow you to make any changes to your reservation up until 48 hours in advance. After this window closes, your tour is locked into the reserved date and time. If you do not make it to your tour your deposit is surrendered. This is because we assign guides ahead of time and tours fill up quickly. We appreciate your understanding of this rule. This rule applies even when you create a booking with us within a 48-hour window of your tour.
Our activities operate in all weather conditions unless extreme winds or lightning occur. Guests may be notified at any time regarding a tour cancellation. If your tour is canceled, we will offer you the opportunity to re-book your tour according to your schedule and our availability. In the event that we can’t make it work, we will provide you with a full refund.
What are your age and weight requirements?
All participants must be at least 7-years-old for zip lining, 8-years-old for the adventure park and weigh below 275-pounds
4948 Cascade Road
Lake Placid, NY 12946