48 HOUR RULE: We allow you to make any changes to your reservation up until 48 hours in advance. After this window closes, your tour is locked into the reserved date and time. If you do not make it to your tour your deposit is surrendered. This is because we assign guides ahead of time and tours fill up quickly. We appreciate your understanding of this rule. This rule applies even when you create a booking with us within a 48-hour window of your tour.

Our zipline tour operates in all weather unless extreme winds or lightning occur. Guests may be notified at any time regarding a tour cancellation. If your tour is canceled, we will offer you the opportunity to re-book your tour according to your schedule and our availability. In the event that we can’t make it work, we will provide you with a full refund.